Most mornings, on the way to work I stop off at the Cost Coffee on the A91 services. Most mornings I have a large latte. Some mornings, particularly if I had a heavy exercise session the night before and I’m feeling dehydrated, I’ll order a large tea. This is where things go down hill.
Costa seem to not want to sell me a large cup of tea. They have cups, they have tea, they have water, I have money. But for some reason it is an issue.
When I order a large tea, a random selection from the following list will happen:
- I get it.
- They refuse to give me a large cup, telling me I can only have a medium or a small.
- The ignore my request for a large cup of tea and give me a medium cup.
Number one makes me happy, although my enjoyment of the tea is spoiled because of the tension from not knowing if it is going to be a hassle getting it.
Number two annoys the hell out of me, so much that I’d rather not have gone in.
Number three makes me really, really mad. You’re deliberately giving me something that isn’t what I asked for.
This morning was a #3 day and I lost my patience. As she was pouring water into a medium cup I turned and walked away. Walking away, never to return. I will not ever purchase anything from any Costa Coffee again.
I did a quick calculation, and I was on track to spending - between beverages and breakfast - close to £1000/year with them. That’s enough money that, I finding the idea of not giving it to them satisfying. The fires of my wrath will warm me where their tea has failed.
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